Posted By Greg Rockers on Wed, Oct 29, 2014 @ 16:10 PM
I could have also given this blog the title, “Help, I am a consultant pharmacist and I have a director of nursing that is going crazy trying to keep up with a group of surgeons who each want a different pre-op standing order for cataract surgeries!”
I speak to nurses at surgery centers every day. A common topic of conversation is the issues that can arise when every surgeon wants a different regimen of pre-op dilating and numbing drops prior to a cataract procedure. Most understand why a physician wants to stick with his/her protocol. It works for them and this is the way they have been doing it for years! However, in today’s ambulatory surgery center (ASC) world, where reimbursement continues to shrink, surveyors are vigilant and lawsuits are not uncommon, finding ways to increase efficiency, lower costs and reduce risk is critical.
This brings me back to the consultant pharmacist. The nurse in question had a great consultant pharmacist who was ready and willing to help her tackle this problem. When the pharmacist offered to help, the nurse handed the consultant 30 pages of standing orders. Both realized that this situation was untenable. The facility was wasting valuable nursing time trying to find the correct meds for the different orders, spending 30 to 45 minutes giving a series of 3-4 individual drops up to 3 different times and the rate of medication wastage was high. Additionally, there was a real fear that a medication mix-up was inevitable.
The nurse and the pharmacist got together and committed to fixing this problem. They went through each order and found that, from a clinical perspective, there really was not significant differences in the vast majority of the orders. They decided to call their compounding pharmacy to find a combination ophthalmic drop that would work for most of their surgeons, and present it at the next meeting.
It took a little convincing but the proof was in the results. Having just one or two different pre-op eye drop combinations allowed the facility to streamline the medication ordering and administration process. The surgeons got the results they wanted and the nurses were able to shave almost 30 minutes off of their normal pre-op time. This also made the surgeons happy because the shorter pre-op time allowed them to schedule more cases per day.
Change can be challenging for everyone. In this case, the nurse and pharmacist had good data that showed their proposal would result in therapy that was safer, more efficient and cost effective. This was a winning solution for everyone - physician, nurse, patient and facility!
Posted By Greg Rockers on Thu, Oct 09, 2014 @ 09:10 AM
The absolute favorite part of my job is interacting with our customers. Every day brings a unique situation - some good, some not so good, but all important. Feedback from customers is crucial to any business and it is certainly true in the world of sterile compounding. It is amazing what I learn from conversations with physicians, nurses, administrators and buyers.
I have a yellow legal pad on my desk and take notes when speaking with customers. It is very helpful to have a record of my day and I routinely review those notes. This really helps in identifying patterns.
Drug shortages are a great example. Those of you reading this blog often find out about drug shortages before they become an issue nationally. When you call JCB and talk to me, our customer service representatives or our sales team concerning a need, we all share that with each other. When we talk to other customers, we ask them if they are experiencing similar issues. This allows us to get out in front of a drug shortage and start production earlier so you do not run out of a critical medication. We are going to start sending out a drug shortages email blast once a week with drugs we are compounding in response to shortages.
New and popular products. Sometimes, your feedback leads to the formulation of a new product. For example, customers call us and ask if we can combine two or more products into one compound to make administration more efficient. Our cataract surgery, preoperative combination dilation drops are a great example of this. So, in addition to the drug shortages email blast, we will also send out a regular email with information on new and popular products we compound.
(If you want to receive either of the emails described above, send us an email at email@example.com and we will add you to our email list. Also, I plan to share tidbits and best practices on a regular basis and publish them in this blog space. Do not hesitate to contact me at firstname.lastname@example.org with ideas, questions or concerns. You are the reason we are here!)